Privacy Policy

Flwless recognizes that people who use Flwless value their privacy. This Privacy Policy details important information regarding the use and disclosure of User information collected via the Flwless.com website and mobile app (the “Service”). Flwless provides this Privacy Policy to help you make an informed decision about whether to use or continue using Flwless.

Your use of Flwless and any personal information you provide through the Service remains subject to the terms of this Privacy Policy and our Terms of Use, as each may be updated from time to time.

Please note that any video, image, or other content you post on flwless.com (e.g. your name with a comment to a blog post) is not considered personally identifiable information subject to this Privacy Policy and may be published by Flwless.

Any questions, comments or complaints that you might have should be sent to fantasy@flwless.com.

Information We Collect

User Provided Information: You provide certain personally identifiable information (such as your name, email address, PayPal or credit card billing information, contacts you choose to submit, and profile photo) to Flwless when choosing to participate in various activities on the Service such as registering for an account, participating in contests, uploading pictures, posting messages, taking advantage of promotions, responding to surveys, or subscribing to newsletters or other mailing lists.

Cookies Information: When you visit the Flwless.com website, we may send one or more cookies – small files – to your computer or other device, which may enable us or others to uniquely identify your browser. Flwless uses both session cookies and persistent cookies. A persistent cookie remains after you close your browser. Persistent cookies may be used by your browser on subsequent visits to the site. Persistent cookies can be removed by following your web browser help file directions. Session cookies are temporary and typically disappear after you close your browser. You may be able to reset your web browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of the Flwless.com website may not function properly if the ability to accept cookies is disabled.

Log File Information: When you use Flwless, our servers may automatically record certain information that your device sends whenever you visit any website and use certain apps. These server logs may include information such as your web or app request, Internet Protocol (“IP”) address, browser type, browser language, referring/exit pages and URLs, platform type, number of clicks, domain names, landing pages, pages viewed and the order of those pages, the amount of time spent on particular pages, the date and time of your request, and one or more cookies that may uniquely identify your browser.

Clear GIFs Information: When you use Flwless, we may employ technology such as “clear GIFs” (a.k.a. Web Beacons) which are used to track the online usage patterns of our Users. In addition, we may also use clear GIFs in HTML-based emails sent to our users to track which emails are opened by specific users.

Additional Mobile App Information: When you use our mobile app, we also may collect mobile device information like operating system and hardware type, numbers or codes that are unique to your particular device, device state information, default device language, the location of your device, and app usage information.

The Way Flwless Uses This Information

We use your personal information to operate, maintain, and provide to you the features and functionality of Flwless, including but not limited to the following: (a) providing you our products and services, including our games; (b) processing and responding to inquiries; (c) alerting you to new Service features, special events, products and services, or certain third-party products or services in which we think you will be interested; and (d) enforcing the legal terms that govern your use of the Service.

We may use your information to contact you for both marketing and non-marketing or administrative purposes (such as notifying you of major Flwless changes or for customer service purposes).

We use your information to improve the quality and design of Flwless and to create new features, promotions, functionality, and services, such as by storing, tracking, and analyzing User preferences and trends.

We also use cookies, clear gifs, log file information and mobile app information for purposes such as (a) remembering information so that you will not have to re-enter it during your visit or the next time you visit Flwless; (b) providing custom, personalized content and information; (c) monitoring the effectiveness of our marketing campaigns; (d) monitoring aggregate metrics such as total number of visitors, pages viewed, etc.; and (e) tracking your entries, submissions, and status in promotions, sweepstakes, and contests.

We may anonymize or aggregate your information for business purposes, including for reporting and research. Anonymous and/or aggregated data does not identify you, and we may use and disclose such information without limitation.

When Flwless Discloses Information

Our subsidiaries, affiliated companies, agents, or other businesses or persons may have authorized access to your information (such as name or email address) for the purpose of processing such information on our behalf, including by using the information to make improvements to the services they provide. We will provide notice and upon your consent, we may share your personally identifiable information with third parties for their commercial or marketing use in conjunction with your Flwless relationship or as part of a specific program or feature. We may disclose personally identifiable information in response to your requests for customer service. As agreed in our Terms of Use, we may use personal information about you (such as your name and photo) in connection with marketing and publicity purposes. We will publish a profile page that includes your username, the date you became a member, your stats from previous contests and, if you uploaded one, your profile picture. When you participate in a contest, we may publish your username on a list of the contest participants, along with a link to your profile page. We also may share personally identifiable information in other situations with your consent.

Flwless also reserves the right to disclose personally identifiable information that Flwless believes, in good faith, is appropriate or necessary to enforce our Terms of Use, take precautions against liability or harm, to investigate and respond to third-party claims or allegations, to respond to a subpoena, legal order, or official request, to protect the security or integrity of our Service, and to protect the rights, property, or safety of Flwless, our Users or others. Information also may be shared as described in the Merger, Sale or Bankruptcy section below.

Your Choices

You may, of course, decline to submit personally identifiable information through Flwless, in which case Flwless may not be able to provide certain services to you.

To protect your privacy and security, we reserve the right to take reasonable steps (such as requesting your password) to verify your identity before granting you profile access or making corrections. You are responsible for maintaining the secrecy of your password and account information at all times.

Please contact Flwless with any questions or comments about this Privacy Policy, your personal information, your consent, or your opt-in or opt-out choices by using the contact us form.

Data Security

Flwless uses commercially reasonable physical, managerial, and technical safeguards to preserve the integrity and security of your personal information. We cannot, however, ensure or warrant the security of any information you transmit to Flwless and you do so at your own risk

Merger, Sale, or Bankruptcy

In the event that Flwless is involved in a merger, acquisition, sale, bankruptcy, insolvency, reorganization, receivership, assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, or other change of control, there may be a disclosure of your personally identifiable information to another entity related to such event, and we may not control how the information is treated, transferred, or used by that entity.

Third Party Advertising and Analytics Companies

Certain ads appearing on Flwless are delivered to Members/Groups by our advertising partners. Our advertising partners may use cookies and other automated technologies to collect data, including the technologies described in the “Information We Collect” section above. Doing this allows the ad companies to recognize your computer each time they send you an online advertisement. In this way, the ad companies may compile information about where you, or others who are using your computer, saw their advertisements and measure your interaction with each ad. This information allows ad companies to deliver targeted advertisements that may be of increased interest to you, both on our Service and elsewhere online. To learn more and to opt out of the collection of data on our website by third parties for interest-based advertising purposes, please visit www.aboutads.info/choices. Note that opting out will not affect the quantity of ads you see online but likely will cause the ads to be less relevant to you. Note also that we also work with third-party analytics companies to collect data on our Service through cookies and other automated means. In some cases, the third parties mentioned in this section may maintain the information they collect in personally identifiable form.

Publicity

Except where prohibited, participation in a contest constitutes the player’s consent to the use by Flwless and its agents of player’s name, likeness, voice, opinions, and biographical information for publicity, advertising, trade, or promotional purposes in any media or manner, now known or hereafter devised, worldwide, without further payment, consideration, notice, or approval, as described in more detail in our Terms of Use.

Your California Privacy Rights

If you reside in California, you may request certain general information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please email us at fantasy@flwless.com.

Changes and Updates

This Privacy Policy may be revised periodically and this will be reflected by the “Last update posted” date above. Please revisit this page to stay aware of any changes. Your continued use of Flwless constitutes your agreement to this Privacy Policy and any future revisions.

You could contact Flwless with any questions or comments about this Privacy Policy using the Contact Us form here Contact Us.

General Questions

What is Flwless?

Flwless is a fantasy esports app that allows you to create player vs player fantasy challenges against others using players or teams. For example, GuardiaN vs FalleN, SumaiL vs Resolut1on or the ROC Tigers vs Immortals.

How is Flwless different than traditional fantasy services?

On Flwless, your line-up consists of one player or team, instead of multiple players.

Which esports and leagues can I create challenges on?

Currently we offer CS:GO, Dota2, LOL, SC2 and Hearthstone. If there’s a esport or league you’re interested in us having, let us know.

Where is Overwatch?

If you don’t see your favorite esport on Flwless, you can make a request.

Is Flwless legal?

Absolutely. Flwless meets all the criteria outlined by UIGEA. Although, if you are resident of any of the following states; Arizona, Iowa, Louisiana, Montana or Washington you are not permitted to use our service. Contact your state elected officials today and tell them you want your Flwless!

Flwless is awesome, are you guys on social media?

We love our users, connect with and follow us today on Twitch, Twitter, Facebook, Instagram, and Reddit. Leave a comment or maybe even a picture of a recent challenge you made and a warcry to the one you made it to.

Where could I find a list of app updates?

Stay tuned to ourTwitter account.

What’s the fee structure of Flwless?

Flwless takes a 10% fee from the challenge value (i.e. pot). Example, if you and your friend participate in a challenge with $50 each, the pot would be $100. We’ll receive $10 once that challenge is settled.

Account

So where do I go to create an account on Flwless?

You must register for an account in the Flwless app. Don’t worry, it only takes seconds to download the app and to register.

Can I register for multiple account on Flwless?

We know it’s a great app, but you are only allowed one account.

How do I add a profile photo?

Adding a profile photo is as easy as 1-2-3. Just navigate to the settings tab in the app and click on the default image logo. Follow the prompts, and voila, your beautiful face is now in the Flwless app. Now your friends can see your mug in the league, hey maybe wiping that smirk off your face will get them to accept your fantasy challenges.

How do I delete my account?

“Don’t go, we can change!”..sorry you are considering leaving the Flwless family. Please let us know what we can do better to keep great users like yourself from wanting to delete their account. Now that we have stalled long enough, if you are still interested in deleting your account just email us.

Can I use Flwless account on multiple devices?

Yes, the technical geniuses at Flwless have allowed it so users can login from multiple mobile devices! So wherever you go, Flwless goes! (sounds kind of creepy but it’s true).

Challenges

How much time before game time can I create/accept challenges on players/teams involved in that respective game?

You can create/accept challenges up to 10 minutes before the game start time for any player or team involved in that respective game. So use your time wisely, get those challenges in and accepts the ones you want. Then spend the next 10 minutes admiring those challenges and thinking about what you are going to do with the money you win. New shoes, new watch, maybe a nice dinner, the possibilities are endless.

What can I create challenges on?

You can create challenges on overall fantasy points for individual players and teams, and depending on the esport it is calculated differently. Click here to see how we calculate fantasy points based on real player statistics.

What does it mean when I swipe Right on a challenge?

It means you think the player on the right side will stomp the player on the left. Simple right!? Now what are you waiting for, get to swiping!

What does it mean when I swipe Left on a challenge?

It means you think the player on the left side will stomp the player on the right. I told you it was simple.

Why can’t I create challenges on players playing in the same week and same game?

Because that would be against the UIGEA 2006 rules. Selected players have to be playing in different games for the selected duration.

Why can’t I create challenges on players from the same team?

Based on UIGEA 2006, players must be playing in different games. If two players from the same team could play in different games in the same week, then someone has invented time travel!

Are there any limits to the number of challenges I can accept?

No. Accept challenges until your heart is satisfied.

How can I search for my favorite player in the mobile app?

We have made searching for your favorite players easy. Simply go into the setting tab and add your favorite player(s)/team(s). Now when you go to search for a player, your favorites will be right there for easy access.

When can I cancel a challenge I created?

Challenges can only be cancelled if it has not been accepted by another user and any applicable games have not begun.

Can I send challenges privately?

Yes. You can privately challenge individuals (via email or username) or leagues. On the create challenge screen, just look for the private button. Challenge away!

I accidentally swiped left on challenge, can I get it back?

Yes, the challenge’s stack takes about 24 hours to reset.

How do I save a challenge?

Come across an interesting challenge and don’t want to accept it right away? Maybe you want to grab a drink or take a walk before accepting challenge. You can save the challenge for action later by swiping down on the challenge card. The save challenge can be viewed in the Challenges view under “Saved”.

What’s the difference between open, in-progress and history challenges?

Open challenges are challenges you have created or accepted and have yet to be resulted or aren’t in-progress. In-Progress challenges are challenges that have games in-progress. History challenges are ones where the result (e.g. win, lost, voided) is known.

What are those challenges in the “created” section?

These are the challenges you carefully created for opponents to accept from the Create Challenge. And remember, every time one of your challenges gets accepted, an angel gets it’s wings. 🙂

What are those challenges in the “accepted” section?

These are the challenges that you have accepted from other users from the Find or Leagues.

Leagues

What is a league?

The league, similar to your traditional fantasy league, is just a collection of you and friends (or people you hate, we won’t judge) who can easily share challenges. Only users in the league can see the league challenges.

Can leagues be public?

Yes, they can be. Join a league with friends or join a public league if you are really adventurous.

How could I create challenges only for my league?

When creating a challenge, select the private button and indicate the league you want the challenge to be shared to.

How can I modify (e.g. remove, add users) the league settings?

Only the league admin can remove users from the league by clicking on the gear icon. You can add members by sending invites via email to users. Users must have an account with Flwless to join the league.

How many leagues can I participate in?

Join as many leagues as you want! It’s all you can eat here at Flwless.

Where could I view how I’ve done in my league compared to others?

Navigate to the league page and click on Standings to view how you stack up against the competition.

What are interests?

When creating a league, you can specify which esports the league will focus on. Your league is not restricted to creating challenges on just the selected interests but it helps other users understand the common interests of the league.

Wallet

How do I deposit money into my Flwless account?

Click on the balance or the wallet icon, then click on the deposit button. Follow the prompts from there.

How does withdrawal work?

Easy, you make a request from the wallet screen, then click on the withdraw button, we send the money to your PayPal account. We wish everything in life was that easy.

Can I add non-PayPal account for deposit and withdrawal?

At the moment, PayPal is the preferred account type. We are working on adding additional solutions.

Where can I see all of the deposits and withdrawals?

All transactions can be viewed in the Wallet, under “Transactions”.

Settings

Can I change my username?

Yes, but it has to be a unique name in the system. Also, no offensive names are allowed. Don’t use a name that you wouldn’t want your mother to see. She may be playing too.

Why should I add my social networks to Flwless?

We use your social media when you want to share your challenges with your social networks.

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